About Us

Professional Development and Training

Together we have over 40 years experience working in community service organisations as Team Leaders and in Management positions. Collectively we have direct knowledge and understanding of the importance of supervision and staff management for both staff and managers. We both have experience in staff selection, orientation, disciplinary action, performance appraisal and training.

About the Trainers

Suzanne Arnall: B.A., B.S.W., Cert IV TAA

Suzanne has worked in the fields of counselling and education over the past 28 years. Her experience has taken her into hospitals, local government, community health and tertiary education.

Her compassion, honesty and commitment to well being is what gives her an ability to engage people from a variety of backgrounds.

Suzanne’s knowledge and understanding of the capacity for change is a solid foundation from which she offers an integrated approach to training.


Judith Shapland: Assoc. Dip Com.Dev., Cert IV TAA.

For over the past 18 years, Judith has worked as a practitioner, team leader and manager in the fields of mental health, alcohol and other drugs, youth and family support, residential care and homelessness.

As a survivor of childhood trauma, and the author of her first book, ‘Always the Bridesmaid – Childhood abuse – more than just surviving’. Judith offers a unique perspective on working with the impact for adult survivors and their families.

Her insight and good humour communicate that recovery is not only a possibility, but a reality.